Scaling Connected Products
Concepting
Engineering
Production
Fulfilment
Lifecycle
2.5M+
Personalised Medallions annually
Lot size: 1
Every Medallion unique
17
Ships deployed
29
Ports supported
One Device. Every Journey
The Princess Medallion transforms the guest experience — providing seamless access, cashless payments, wayfinding and personalised services through a single connected device worn throughout the voyage.
Personalisation at Scale
Manufacturing millions of products is complex. Manufacturing millions where every single one is unique is something else entirely. Each Medallion is individually engraved, configured, tested and packaged before deployment across a globally connected fleet.
Beyond the Device
The Medallion was only one part of a much larger connected ecosystem. Supporting products, software platforms and operational infrastructure worked together to deliver a seamless experience across the fleet.
Global Deployment, Seamlessly Orchestrated
From manufacturing to final delivery, Ophir coordinated fulfilment across 29 ports, 17 ships and a network of regional hubs — managing allocation, routing and inventory to get every Medallion where it needed to be.
